Frequently Asked Questions
Everything you need to know about your Umberto Giannini favorites.
Where does Umberto Giannini US ship to?
We currently offer shipping to all 50 states within the US. Please note that we are unable to ship to P.O. boxes or military addresses at this time.
Are your products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We are a Certified B Corp and never test on animals, nor do we use animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We want you to love your hair. If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
Which product is right for my curl type?
We offer a variety of ranges tailored to different hair textures. Our best-selling Curl Jelly is perfect for all curl types, while our Banana Butter range is ideal for dry, textured hair needing extra moisture.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.